Privacy policy

Last updated: 19th February 2026

This Privacy Policy explains how The Inner Hearth (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit theinnerhearth.co.uk, make a purchase, book a service, or contact us.

We are committed to handling personal information responsibly, transparently, and in line with UK data protection law.

Who We Are

The Inner Hearth is operated by Holly Curran, trading as The Inner Hearth, a sole trader based in Oxfordshire, United Kingdom.

Email: hello@theinnerhearth.co.uk

For the purposes of UK data protection law, we are the data controller responsible for how your personal information is handled.

What Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

This may include:

  • Your name, address, email address and phone number
  • Order and payment details
  • Account information (where applicable)
  • Information you choose to share when contacting us with enquiries or for support
  • Astrology service information, including date of birth, time of birth and place of birth, provided only when you purchase an astrology or birth chart service

You may choose not to provide certain information, but this may limit access to some services.

Information Collected Automatically

When you visit our website, we may collect limited technical information such as:

  • IP address
  • Device and browser type
  • Pages visited and interactions with the site

This information helps us understand how the qebsite is used and keep it running securely.

Information from Third Parties

We use trusted third-party services to operate our business. These include:

  • Shopify,which hosts our online store
  • Payment providers who securely process payments
  • Email and marketing platforms, where you have chosen to subscribe

We only receive the information necessary for these services to operate.

How We Use Your Information

We use personal information only where it is necessary and appropriate.

To Provide Products and Services

We use your information to:

  • Process and fulfill orders
  • Deliver physical or digital products and services
  • Communicate with you about your purchase or booking

Where you purchase astrology or birth chart services, the information you provide is used solely to create your
personalised report and is not used for marketing or any other purpose.

To Respond to Enquiries and Provide Support

We use your information to:

  • Respond to messages or questions
  • Resolve issues or complaints
  • Improve our services and customer experience

Marketing Communications

If you choose to receive marketing emails from us, we may send:

  • Newsletters
  • Product updates
  • Occasional promotional messages

You can unsubscribe at any time using the link in our emails or by contacting us directly.

We do not send marketing emails without your permission.

Website Security and Improvement

We use limited technical information to:

  • Keep our website secure
  • Prevent misuse or fraud
  • Understand how visitors use the site

Cookies

Our website uses cookies to function properly and improve your experience.

Cookies help us to:

  • Remember preferences
  • Understand how the site is used
  • Improve performance

You can manage or disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

For information about cookies used by Shopify, visit: https://www.shopify.com/legal/cookies

Sharing Your Information

We only share personal information where necessary, including with:

  • Website and e-commerce service providers
  • Payment processors
  • Delivery and fulfilment services
  • Email and marketing platforms

All third parties are required to handle personal information securely and responsibly.

We do not sell your personal information.

International Transfers

Although we only sell to customers within the UK, some of the service providers we use operate internationally.

Where personal information is transferred outside the UK, appropriate safeguards are in place to ensure it remains protected.

How Long We Keep Your Information

We keep personal information only for as long as needed:

  • Order and financial records are kept to meet tax and accounting requirements
  • Account information is kept while your account remains active
  • Marketing information is kept until you unsubscribe
  • Customer communications are kept only as long as necessary

Information is securely deleted when it is no longer required.

Your Rights

You have rights in relation to your personal information, including the right to:

  • Access the information we hold about you
  • Ask for incorrect information to be corrected
  • Request deletion of your information
  • Ask us to limit or stop certain uses
  • Withdraw consent for marketing

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding.

Children’s Information

Our services are not intended for children, and we do not knowingly collect personal information relating to children.

Keeping Your Information Secure

We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. However, no method of transmission or storage can be guaranteed to be completely secure.

Complaints

If you have concerns about how your personal information is handled, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO).

ICO Registration

The Inner Hearth is registered with the Information Commissioner’s Office.

ICO registration number: ZB989833

Contact

If you have any questions about this Privacy Policy or how your information is used, please contact:

Email: hello@theinnerhearth.co.uk